Last updated: April 11, 2026
Refund Policy
This policy explains when ZyroJobs will issue a refund for a Premium subscription payment. Please read it carefully before purchasing.
1. General Policy
All subscription payments made on ZyroJobs are final and non-refundable, except in the specific circumstance described in Section 2 below. By completing a payment you acknowledge that you have read, understood, and agreed to this policy.
We do not issue refunds for:
- Change of mind after a successful purchase
- Partial use of a billing period (monthly or yearly)
- Unused features within an active subscription
- Accidental purchases that result in a successfully activated subscription
- Dissatisfaction with AI-generated results (resume rewrites, interview feedback, job matches, etc.) — AI output is inherently probabilistic
- Account suspension due to a violation of our Terms of Service
2. The Only Circumstance Under Which a Refund Will Be Issued
A full refund will be issued only if all three of the following conditions are met:
- Payment was captured — your bank / UPI account was debited by Cashfree on behalf of ZyroJobs.
- Subscription was not activated — your account remains on the Free plan after payment, with none of the Premium features unlocked.
- The cause is a technical failure on ZyroJobs's systems (e.g., our webhook did not receive Cashfree's confirmation, a database error prevented plan activation, or an outage occurred at the time of purchase) — not a failure caused by your device, browser, internet connection, or bank.
In plain language: if you paid but your Premium subscription did not switch on because of a bug on our end, we will make it right — either by activating your subscription or by issuing a full refund. If your subscription activated successfully, no refund will be issued regardless of the reason.
3. How to Request a Refund
If you believe your situation qualifies under Section 2, contact our support team within 7 days of the payment date:
Email: support@zyrojobs.com
Subject line: Refund Request — [your registered email] — [order ID]
Include in the email:
- Your registered email address
- Cashfree Order ID (visible in your bank statement or payment confirmation email)
- Date and time of the payment
- Screenshot of your ZyroJobs dashboard showing the Free plan is still active
- Brief description of what happened
We aim to respond to all refund requests within 2 business days. If your claim is verified, the refund will be processed within 5–7 business days back to the original payment method.
4. Cancellation vs. Refund
Canceling your auto-renewal is different from requesting a refund. You can cancel auto-renewal at any time from your Billing & Plans page. When you cancel:
- Your Premium features remain active until the end of your current billing period.
- You will not be charged again after the period ends.
- No refund is issued for the remaining days in the current period.
5. Disputes & Chargebacks
If you initiate a chargeback with your bank or payment provider before contacting us, we reserve the right to immediately suspend your ZyroJobs account pending resolution. We strongly encourage you to reach out to us first at support@zyrojobs.com — most issues can be resolved quickly without involving your bank.
6. Changes to This Policy
ZyroJobs reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of ZyroJobs after a policy change constitutes acceptance of the revised terms.